1. General

NOII Health Pty Ltd (ABN 38 668 231 776) trading as We Lysn (“We Lysn”) owns and operates the platform and the website at www.welysn.com (collectively referred to as the “Platform”) with our registered address at 40/161 Castlereagh Street, Sydney NSW 2000.

Throughout these Terms of Use (referred to as either “Terms of Use” or “Terms”) and the Platform, the terms “we”, “us” and “our” refer to We Lysn, and the terms “You”, “you” and “your” refer to you, the user of the Platform. The use of the Platform and the services provided through it (“Services”) is subject to these Terms of Use.

By using the Platform and Services, you agree to these Terms of Use, which, together with our Privacy Policy, govern your access to and use of the Platform and Services. You must accept these terms each time you access the Platform and receive Services by clicking the “I accept” button. We Lysn may update these terms at any time and may suspend or terminate your access to the Platform and/or Services without notice.

Each time you access the Platform and receive Services, it constitutes a separate contract between you and We Lysn. Failure to comply with these Terms may result in suspension or termination of access to the Platform and/or Services.

2. Emergency

If you require immediate or urgent medical attention or consider a situation to be an emergency, contact emergency services on 000 or go to your nearest hospital emergency centre.

3. Who is We Lysn

We Lysn is a digital mental health and wellbeing company. The Platform facilitates secure access to confidential digital health and wellbeing services, including phone and video consultations with health and wellbeing professionals. This may include psychologists, social workers, counsellors, mental health nurses, psychiatrists, dietitians, and coaches (collectively referred to as “Service Providers”).

4. Platform Use

By using the Platform, you confirm your acceptance of these Terms of Use, our Privacy Policy, and any additional terms or policies published on www.welysn.com. If you do not agree, you must not use the Platform or schedule consultations.

We may update these Terms at any time by publishing them online. Your continued use of the Platform constitutes acceptance of those changes. The version in effect at the time of your consultation request governs your use of the Services.

5. Permitted Use of the Platform

You must only use the Platform for lawful purposes and as described in these Terms. You must not:

• Interfere with or damage the Platform or related systems

• Attempt to gain unauthorised access to accounts or systems

• Use the Platform for unlawful or commercial purposes

• Harass, harm, or discriminate against others

• Submit false, misleading, or defamatory content

• Distribute Platform access to third parties without consent

• Damage the reputation of We Lysn or its Service Providers

• Upload offensive or infringing content

We Lysn may, without notice, restrict or terminate your access to the Platform or Services at our sole discretion if we believe you have breached these Terms.

6. Services

Subject to your compliance with these Terms, the Platform allows you to schedule consultations with Service Providers. These Services are available only during advertised hours. Recording of consultations is prohibited unless the Service Provider gives explicit written consent.

7. Indemnity

You agree to indemnify and hold harmless We Lysn and its affiliates, directors, employees, contractors, clinicians, and service providers from any claims, liabilities, or expenses arising from:

• Your use of the Platform or Services

• Your violation of any law or third-party rights

• Your breach of these Terms

Nothing in these Terms limits your rights under applicable laws that cannot be excluded.

8. Disclaimer

The Platform provides general information only and is not a substitute for professional health advice. You should consult a qualified health professional for any diagnosis or treatment decisions.

You rely on information provided via the Platform at your own risk. Service Providers are accredited with relevant regulatory bodies and comply with applicable privacy laws.

We do not warrant the accuracy, reliability, or uninterrupted access of the Platform. Content may include third-party views or general summaries that do not reflect the views or commitments of We Lysn.

9. Limitation of Liability

The Platform is provided subject to consumer guarantees under the Competition and Consumer Act 2010 (Cth).

To the maximum extent permitted by law:

• We Lysn disclaims liability for reliance on Platform content

• We are not liable for loss, damage, or expenses resulting from the use of or reliance on information on the Platform

10. Account Registration and Security

You must provide accurate, up-to-date information when creating an account. You are responsible for your login credentials and must notify us of any unauthorised use or breach of security.

We will assume any activity under your credentials is performed by you unless you notify us otherwise.

11. Intellectual Property

All content on the Platform — including text, logos, graphics, and images — is owned by or licensed to We Lysn and protected by copyright laws.

We Lysn’s trademarks and service marks may not be used without our prior written consent. You are granted a limited, revocable right to link to our homepage, provided it does not portray us or our Services in a misleading or derogatory manner.